IT outsourcing services have been growing as the ever-evolving nature of IT and the recent advances in business technology have created a high demand. Nowadays, the business must have an online presence to attract consumers who start their purchasing process online. Others have also advanced to allow online sales and online customer support.
All these processes need specialists to help keep systems running smoothly and help the business gain a competitive edge. Most small businesses may not have enough resources to maintain an in-house IT department. IT teams need ongoing management and training, which is time-consuming and costly.
However, a company can avoid all the challenges of managing an inhouse IT team through IT outsourcing services. This way, you will ensure that you have time to concentrate on your key competencies while still getting quality IT services. This guide will help you understand IT outsourcing, its benefits and its risks.
What is meant by IT outsourcing?
Outsourcing involves engaging either local or international third party companies or individuals to handle some of your business activities. Most companies choose to outsource when they don’t have enough resources for having an internal department or when they want full concentration on their core functions.
When it comes to IT outsourcing, businesses hire outsiders to handle IT functions like data storage, software development, web development and hosting, search engine optimisation any many more. For example, a company can hire a third party software development company to perform programming services for its software using their talents and resources. This way, they will avoid hiring a full-time software developer.
What are the services of IT outsourcing?
The outsourcing company decides which functions to outsource as there are different reasons for outsourcing. Below are some of the managed IT services and how the outsourced company perform the function.
Project outsourcing: Project outsourcing involves a company delegating a specific function like software development function to a third-party developer. The outsourced vendor will have all the required resources a pool of programmers who handle the programming needs of different companies. A company can choose this form of IT outsourcing if their programming needs are minimal, so hiring a developer is not cost-effective.
Outsourcing Staff: Outsource staffing involves a full transfer of the responsibility of hiring and managing IT experts to a third party company. The main benefit of outsource staffing is that the company will save on the expenses of having an in-house IT department while still maintaining all its IT functions.
How do I find the right managed IT services provider?
Hiring managed IT services providers can help a business run smoothly and save some money, but this is only possible if you hire a competent company for the job. You have to evaluate several potential vendors before settling on the one that has what is needed to meet your need. There are a variety of Managed IT services providers, but each has its business model. Some may be specialised in specific functions, while others do anything related to IT.
You will make a better decision if you consider factors like pricing, customer service availability, the vendor’s experience and expertise and whether they have with companies in your area of specialisation. The physical location of the company is also important. Hiring a local company may be better than hiring an offshore service provider due to its easy accessibility. Unlike offshore vendors that only provide online and over the phone support, a local company can quickly provide on-site support for technical issues.
Why should I outsource?
As said earlier, modern technology is growing fast. It is also vast, and most businesses lack the knowledge, resources and the experience needed to cover the whole spectrum. Companies that outsource their IT functions ensure that they will get high quality IT services without dealing with the challenges of having an in-house IT department.
Leaving your IT functions under the care of experienced IT specialists is both cheaper and time-consuming than trying to become an expert yourself or employing full-time IT staff. IT services providers are more knowledgeable about the field, meaning they will keep up with the changes and new technologies better than you can do.
Despite having all these benefits, outsourcing IT, services also come with its risks. You can end up having inexperienced staff managing your IT since you don’t have control over whom the company hires. Outsourcing a third party for your IT needs also comes with risks to the confidentiality of private information as you may be required to provide sensitive data to the third party to help them serve you better.
You can, however, minimise these risks by conducting thorough research about an IT services provider before hiring them. You can check what others are saying about through reviews and also visit their offices to identify their weaknesses and strengths.
Who are the top managed service providers?
If you are in the UK, you can hire local companies like tnsc.co.uk and acora.com. These companies have the experience needed to work with clients from different industries. Choose the provider whose services match your needs.
Outsourcing your IT services is an option you can consider now that there are a variety of both local and offshore IT services providers that can meet all your IT needs. Outsourcing IT allows you to concentrate on your core competences, plus you can also save some money without compromising the quality of your services. However, it is important to carefully choose your IT services provider to avoid risks like poor quality services, unavailability of the vendor when there are issues to solve and many more.